Thursday, September 12, 2013

FaceBook Love

When I started Bus Stop Antigua, the purpose was to provide information that I found was lacking. What I was surprised to receive was emails from users of the site asking for specific information. It was to the degree that I was getting emails almost every month.

The thing is I've worked in retail for over 15 years so it is natural for me to ensure I meet my customers' needs. When I get a question, I try to answer it to the best of my ability. I even got in contact with the Antigua & Barbuda Transport Board to answer an email.

As this is the case, I answered an email from Natalie, doing my best to answer fully. As usual, I do it and move on to the next thing. Then a few days later my sister tells me there is a mention of Bus Stop Antigua on the FaceBook page, Customer Service in Antigua & Barbuda. She and another person sent me a FB message mentioning the mention.

To say I was pleasantly surprised is an understatement. I thanked Natalie on the post, not only was I not expecting it but it brought attention to the website. I always believed in word of mouth, it may be slow but it is effective.

I just wanted to share even though I think I'm rambling. Hee hee.

Thanks again Natalie.